Account deletion

Delete your Trackist account.

Deletion is permanent. Read what goes, what stays, and cancel your subscription first.

Deleting the account does not cancel the subscription

Apple holds your Trackist subscription, not us. You keep being billed until you cancel it, so cancel first, then delete the account.

On iPhone

  1. Open Settings.
  2. Tap your name at the top.
  3. Tap Subscriptions.
  4. Select Trackist.
  5. Tap Cancel Subscription.

Faster from the app

If Trackist is still on your iPhone, delete the account yourself and the data goes at once.

  1. Open Trackist.
  2. Go to the More tab and open Profile.
  3. Scroll down and tap Delete account.
  4. Type DELETE and tap Delete my account. Your data is removed immediately.

Ask us instead

No app on your phone? Fill in the form below. It reaches us at hello@trackist.me. We confirm within 7 days and delete your account and its data within 30 days. Use the email of the Apple or Google account you sign in with, because that is how we find the account. If you chose Hide My Email with Sign in with Apple, give the relay address ending in privaterelay.appleid.com. You can find it in your Apple account settings under Sign in with Apple.

What gets deleted

  • Your account: first name, email and the Apple or Google sign-in link
  • Your answers to the intake questions, joint limitations and coach memory
  • Every plan, and every change the coach made to it
  • Logged sets, exercise notes and readiness check-ins
  • Too hard, too easy and pain reports
  • Body weight and measurement history
  • Strength Score history and weekly recaps

What we may keep

  • Feedback messages: What you sent through the in-app feedback form stays, with the link to your account removed.
  • Usage analytics: Amplitude keeps app usage events under its own retention period. Ask us and we will have them deleted.
  • Subscription: Apple and RevenueCat keep purchase records. Cancel the subscription in your iPhone settings yourself.
  • Apple Health: Weight entries Trackist wrote stay in Apple Health on your phone. Delete them in the Health app.
  • Support emails: Kept for up to 3 years from your last message.

The email of the Apple or Google account you sign in with, or your private relay address if you hid your email. We use it to find and permanently delete your account.

Only fill this in if you want our confirmation sent to a different address than your account email.

Prefer email? Write to hello@trackist.me.

How we handle your data is in the privacy policy and the terms of use.